Checking the licensing is always the first thing I do, and I’ll admit, the Costa Rica license can’t compare to the regulation level that casinos like All Jackpots or PokerStars have with the AGCO and MGA control. Then I went straight to the lobby to see what’s there — wasn’t impressed with the variety, but surely tried a few slots in demo mode first and then for real money. RTG games looked and felt nice on all of my devices, I’ve got to give them that. Plus, crypto is supported, and my BTC deposit went through in just about 3 minutes, give or take.
But I started noticing the weak sides showing up pretty fast. I kept getting logged out every single time I left my phone for even 10 minutes, which is annoying when you just want to get back to your session and not type in login details over and over again. Good and bad: support works 24/7, but my waits were longer than I expected.
Screenshot of the main sections of the casino website:
Pros and Cons
Who would stay at Royal Ace:
- RTG fans who come specifically for its games
- Those who want maximum confidentiality with crypto payments
- Players who focus on long-term benefits as loyal punters
Who would keep looking for other casinos:
-
Gamblers who look for massive game libraries
-
Live casino enthusiasts who want real social interaction
-
Those who want instant payouts regardless of the selected method
This casino is licensed, and the license comes from Costa Rica. It’s not the best one, though. On the site, I also noticed a CDS dispute form link, which is basically a third-party route in case there are payment complaints you can’t sort out with support agents. Having that is kinda a transparency plus, but of course, it doesn’t replace a stronger license like those from the MGA or the UKGC.
Costa Rica 
SSL Responsible Gaming Tools: Control Tools That Make it Work
Everything is covered here except for reality checks and links to support organizations. You can set deposit limits, and I always do, too, because it makes my spending easier to control. You can also temporarily close your account or even fully self-exclude for good. In case it comes to this, you’ll need to contact support, and they’ll close your profile within 24 hours.
The only real noticeable issue to me was the lack of daily/weekly reload bonuses. However, you do get a welcome bonus, referral bonuses, and VIP perks, plus tournament prizes if you’re lucky enough to win. The refer-and-earn program is fine: you can get $50-100 for each friend you invite and who deposits. My overall verdict, though, is that the best rewards go as long-term value for VIPs.
This casino has literally a couple of hundred games, and while it might not sound poor at first, let’s keep in mind that other casino sites, like FamBet or Spin Samurai, to name a few, may offer 5,000–10,000 options, so the comparison clearly isn’t in Royal Ace’s favour. On the plus side, you can try games in demo mode right on the site before investing real money.
Popular slots at Royal Ace Casino:
It’s a solo job here, and it’s done by Real Time Gaming. No issues with the studio itself — there’s a good mix of themes, from classic slot machines to fantasy worlds, plus, we get solid graphics, pleasant sound effects, and the layouts look good on both computers and smartphones. But the fact that there’s only one provider here is still a bit disappointing. I guess this platform is simply for RTG fans rather than for most players who want variety.
Average number of game providers in the compared casinos
Unfortunately, Royal Ace Casino doesn’t have a live area, so for now, there’s nothing here for fans of live dealer games. The closest alternative is regular poker and other table games, but it’s still not a live format, so players won’t get that awaited real social interaction.
Average number of live games in the compared casinos
The choice of deposit and withdrawal methods is decent, with options for both crypto users and players who prefer traditional payments like American Express or Visa. But depending on the method, fees can go up to 10%, which adds extra cost, and you probably don’t want that. The withdrawal limits also feel low for high rollers. On top of that, cashouts can take up to 10 days, which is quite slow.
Average number of payment methods in the compared casinos
Deposit Methods
| Deposit methods | Deposit limits | Deposit time |
|---|---|---|
 | $30–$100,000 | Instant |
 | $30–$100,000 | Instant |
 | $30–$100 | Instant |
 | $30–$1,000 | Instant |
 | $30–$1,000 | Instant |
 | $30–$1,000 | Instant |
 | $30–$100,000 | Instant |
 | $30–$100,000 | Instant |
 | $30–$200 | Instant |
| | ||
Withdrawal Methods
| Withdrawal methods | Withdrawal limits | Withdrawal time |
|---|---|---|
| | $50–$2,500 | 7–10 banking days |
 | $100–$2,500 | 7–10 banking days |
 | $100–$2,500 | 7–10 banking days |
 | $20–$2,500 | 1–7 banking days |
| | ||
It would be easier if there was a traditional casino app or at least a PWA, because that would give quicker access to my account. As it is, I had to log in again every time — even after a 10-minute break, it would log me out, which got a bit annoying. But still, I didn’t notice any major difference in how fast the site responds on my phone and my computer, and the game selection was the same, with the same filters, too.
There are two main support channels: email and live chat. Live chat works 24/7, which is a big plus for me. Still, the waiting times could be better. I usually waited around 8 minutes to reach an agent, and then often waited just as long for each reply, sometimes up to 20 minutes. That’s not that bad compared to email standards, but for live chat particularly, it feels slow. The answers were also… not consistent in quality, I’d say.
From what I’ve seen, players usually highlight the bonuses and the fact that crypto is supported. But there are a lot of comments about cashouts. For some, withdrawals take a long time and sometimes even longer than the stated timeframe. Others say their money didn't arrive even after 15 days, and they had to chase support to figure out what was going on. So, sadly, I don’t see a strong reputation here — trust feels kinda shaky.
Royal Ace is what I would call a niche pick. If you’re into RTG slots, don’t mind modest withdrawal limits, and crypto support is important to you, then it may be able to do the job. But the game library is still small, there’s no live casino, certain promos are limited, and cashouts seem to be the biggest pain, with up to 10% fees and long waiting periods. That wouldn’t be my personal favorite, but was still worth the test.
